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Royal Bournemouth & Christchurch Hospitals NHS Foundation Trust launches new clinical audit projects
The Royal Bournemouth and Christchurch Hospitals NHS Foundation Trust has launched new clinical audit projects to measure patient satisfaction and employee stress. The audits rely on Formic Fusion for Healthcare forms processing software.
The patient satisfaction survey is designed to measure every aspect of patients' experience at hospital from car-parking to clinical care. The survey is likely to run on a continuous basis and could eventually add 2,000 forms a month to the busy audit department's workload.
Clinical audit analyst Diane Paine credits Fusion with the audit department's ability to respond to unpredictable demands. Her department deals with an average of four new audits each week ranging in scale from single-department projects to trust-wide surveys.
Formic Fusion software reads the data from completed forms and exports it to an Excel spreadsheet for analysis. The most important measure of success for any survey is response. Initial responses to the patient survey are running at a rate of around 34% compared to an average of 20%.
"As well as making it easy to create professional looking forms that are more likely to be filled in, the Formic design module also helps us to ask the right questions," Diane says.
The clinical audit department has also begun work on a stress management survey for the government's Health & Safety Executive and plans to use Fusion for incident reporting.
The trust has been a Fusion user since 1993.